Insurance Claims Representatives


Overview

Insurance Claims Representatives

Introduction

Insurance claims representatives, or claims adjusters, investigate claims for personal, casualty, or property loss or damages. They determine the extent of the insurance company's liability and try to negotiate an out-of-court settlement with the claimant. There are approximately 345,900 insurance claims adjusters, appraisers, examiners, and investigators employed in the United States.

Quick Facts


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Median Salary

$66,790

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Employment Prospects

Fair

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Minimum Education Level

Bachelor's Degree


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Experience

On-the-job training


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Skills

Business Management


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Personality Traits

Conventional

Earnings

Salaries for those working in the insurance industry vary according to their position, experience, and education. The U.S. Department of Labor reports that insurance claims adjusters, examiners, and investigators earned a median annual salary of $66,790 in May 2019. Salaries ranged from less than $41,100 to $100,400 or more.

Insurance companies usually offer strong fringe be...

Work Environment

Inside adjusters work in offices, as do clerks and examiners. They work 40 hours a week and occasionally travel. They may work additional hours during peak claim periods or when quarterly or annual reports are due. Outside claims adjusters may travel extensively—sometimes hundreds of miles to different states to handle a claim. An adjuster may also be required to be on call 24 hours a day. Appr...

Outlook

Employment of claims adjusters, appraisers, examiners, and investigators is projected to decline by 4 percent from 2018 to 2028, according to the U.S. Department of Labor (DOL). Automation—such as computer software that can evaluate photographs of damaged property and calculate an estimated claim amount—will reduce the number of adjusters that will be needed in coming years.