Client Services Managers


Overview

Client Services Managers

Introduction

Client services managers, also called customer relations managers, direct the customer or client relations department of a business. They act as a liaison between businesses and customers, and answer questions, and assist customers in solving problems with company products and services. Client services managers oversee the client or customer relations department and supervise representatives.

Quick Facts


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Median Salary

$58,907

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Employment Prospects

Good

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Minimum Education Level

Bachelor's Degree


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Experience

Four to five years of experience in customer service and at least


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Skills

Business Management


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Personality Traits

Helpful

Earnings

Salaries range widely for client services managers. Earnings depend on a number of factors, including the specific job and geographic area as well as the experience and responsibilities of the individual. Client services managers earned median annual salaries of $58,907 in 2019, according to PayScale.com. Salaries ranged from $40,000 to $89,000 or more. Benefits typically include paid vacation ...

Work Environment

Client services managers are part of the corporate team and typically work in offices. A great deal of their work is done sitting at computers and on the phone. In some situations they may travel to various locations to recruit or train employees.

A variety of businesses and industries, large and small, employ client services managers, and the position exists in companies around the worl...

Outlook

As companies continue placing more importance on keeping clients and customers happy and satisfied, the client services and customer service fields will grow. In order to stay competitive, businesses will increasingly focus on client and customer satisfaction. Although automation will replace some low-level customer service positions, there is still a strong need for client services managers, w...

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