Receptionists


Overview

Receptionists

Introduction

Receptionists—so named because they receive visitors in places of business—have the important job of giving a business's clients and visitors a positive first impression. Also called information clerks, these front-line workers are the first communication sources who greet clients and visitors to an office, answer their questions, and direct them to the people they wish to see. Receptionists also answer telephones, take and distribute messages for other employees, and make sure no one enters the office unescorted or unautho...

Quick Facts


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Median Salary

$30,050

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Employment Prospects

Good

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Minimum Education Level

High School Diploma


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Experience

On-the-job training


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Skills

Interpersonal


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Personality Traits

Conventional

Earnings

Earnings for receptionists vary widely with the education and experience of the worker and type, size, and geographic location of the business. The median annual salary for receptionists was $30,050 in May 2019, according to the U.S. Department of Labor (DOL), with salaries ranging from $21,130 to $43,380 or higher. The DOL reports that receptionists earned the following mean salaries by employ...

Work Environment

Because receptionists usually work near or at the main entrance to the business, their work area is one of the first places a caller sees. Therefore, these areas are usually pleasant and clean and are carefully furnished and decorated to create a favorable, businesslike impression. Work areas are almost always air-conditioned, well lit, and relatively quiet, although a receptionist's phone ring...

Outlook

Overall employment for receptionists is expected to grow as fast as the average for all careers through 2028, according to the Occupational Outlook Handbook. Many openings will occur due to the occupation's high turnover rate. Demand should be strongest in the healthcare industry, with good opportunities in the offices of dentists, physicians, and other providers. Elsewhere, growth wil...

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