Salaries for help desk representatives vary depending on their experience, location, and the size and type of company for which they work. According to Salary.com, annual salaries for help desk support workers ranged from less than $55,352 to $70,318 or more in February 2020. Help desk managers had annual salaries that ranged from less than $82,944 to $111,396 or more.

The U.S. Department of Labor reports that computer support specialists had median annual incomes of $50,980 in May 2018, with salaries ranging from $31,220 to $84,510 or more.

Managers in some industries, such as those working in health care, may make more than these figures. Pay tends to be highest in the larger metropolitan areas on the East and West Coasts and in Dallas, Atlanta, and Chicago areas. In addition, help desk representatives usually receive benefits packages. These packages typically include medical and dental insurance, paid vacation, sick leave, and retirement plans.

Help Desk Representatives

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