Help Desk Representatives


Overview

Help Desk Representatives

Introduction

Help desk representatives assist computer users by advising them on how to solve problems relating to their computers, software, or peripheral devices. Help desk positions include call routing specialists, help desk representatives, level one support specialists, level two support specialists, and help desk managers. Computer support in general is challenging work, usually requiring the employee to help frustrated users solve problems in a timely manner. The job requires the representative to use a combination of p...

Quick Facts


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Median Salary

$50,980

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Employment Prospects

Good

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Minimum Education Level

High School Diploma


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Experience

One to two years of prior customer service experience


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Skills

Computer


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Personality Traits

Helpful

Earnings

Salaries for help desk representatives vary depending on their experience, location, and the size and type of company for which they work. According to Salary.com, annual salaries for help desk support workers ranged from less than $55,352 to $70,318 or more in February 2020. Help desk managers had annual salaries that ranged from less than $82,944 to $111,396 or more.

The U.S. Departmen...

Work Environment

These are indoor jobs, usually in high-rises or other dedicated corporate offices. Help desk representatives may also work on a contract basis for companies, and some may work from their own homes. Help desk representatives who work for corporations are usually situated in small cubicles where privacy is at a minimum. Representatives work with desks, chairs, computers, and telephones. A telepho...

Outlook

Faster-than-average employment growth is expected for help desk representatives through 2028, according to the U.S. Department of Labor. Companies that upgrade their computer equipment and software will continue to need computer support specialists. More employment opportunities are also expected in the health care industry due to increased use of information technology. Applicants with a bache...

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