Customer Service Directors


Overview

Customer Service Directors

Introduction

Customer service directors are responsible for assuring the highest level of customer satisfaction for an organization. They direct and oversee an organization's customer service policies and objectives and establish and develop policies and procedures. Customer service directors are also known as directors of customer service and customer service managers. 

Quick Facts


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Median Salary

$135,893

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Employment Prospects

Fair

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Minimum Education Level

Bachelor's Degree


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Experience

Five to seven years experience


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Skills

Business Management


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Personality Traits

Helpful

Earnings

Earnings for customer service directors can vary greatly depending on a number of factors. These include their specific job duties, the size of their company, geographic location, and industry in which they work, as well as their level of experience. Customer service directors earned median salaries of $135,893 in 2019, according to Salary.com. Earnings ranged from $117,399 to $160,591. Directo...

Work Environment

Since customer service is so important, most companies have customer service directors or at least employ someone to handle the responsibilities of that job. Customer service directors work in many industries including business services, education, government, retail and wholesale, software, telecommunications, transportation, healthcare, hospitality and leisure, insurance, Internet services, m...

Outlook

The U.S. Department of Labor (DOL) does not provide an employment outlook for customer service directors (CSDs), but it does offer a prediction for the lower-level occupation of customer service representative (CSR). Employment prospects for CSRs are expected to decline through 2028 as more of their tasks become automated. Companies are utilizing technology (including artificial intelligence) t...

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