Computer Support Specialists


Overview

Computer Support Specialists

Introduction

Computer support specialists investigate and resolve problems in computer functioning. They listen to customer complaints, walk customers through possible solutions, and write technical reports based on their work. Computer support specialists have different duties depending on whom they assist and what they fix or troubleshoot. They generally work with individuals, while computer network support specialists mainly work with other information technology professionals to provide technical help for a network. There are approx...

Quick Facts


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Median Salary

$55,000

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Employment Prospects

Good

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Minimum Education Level

Associate's Degree


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Experience

Internships


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Skills

Computer


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Personality Traits

Curious

Earnings

Median annual earnings for computer user support specialists were $50,980 in May 2018. according to the U.S. Department of Labor. Salaries ranged from $31,220 to $84,510 or more. Computer network support specialists earned median salaries of $62,770 in May 2018. Ten percent earned $38,270, and 10 percent earned $105,770 or more. Those who have more education, responsibility, and expertise have ...

Work Environment

Computer support specialists work in comfortable business environments. They generally work regular, 40-hour weeks. For certain products, however, they may be asked to work evenings or weekends or at least be on call during those times in case of emergencies. Some Web sites may offer customer service hours in the evening. If they work for service companies, they may be required to travel to cli...

Outlook

Employment of computer support specialists is projected to increase 10 percent (faster than the average for all occupations) from 2018 to 2028, according to the U.S. Department of Labor (DOL). More support services will be needed as organizations upgrade their computers and software. Employment of support specialists in computer systems design and related firms is projected to grow at a whoppin...

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