Chief Customer Officers


Overview

Chief Customer Officers

Introduction

Chief customer officers, also known as chief client officers and chief experience officers, attend to a company's customers as the most important asset of the business. They are part of the executive or "C" (corporate) suite in a company. Chief customer officers are responsible for the total relationship with an organization's customers and make sure that the company delivers a positive experience for every customer whether he or she wants information, is ordering products or services, dealing with problems, or in ...

Quick Facts


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Median Salary

$231,600

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Employment Prospects

Fair

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Minimum Education Level

Bachelor's Degree


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Experience

Eight to 10 years of experience in lower-level customer-facing po


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Skills

Business Management


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Personality Traits

Helpful

Earnings

Chief customer officers earned average salaries of $231,600 in 2019, according to Salary.com. Earnings ranged from $195,200 to $281,100. Salaries are lower at small to mid-size companies, typically in the $75,000 to $150,000 range.

Earnings vary by the CCO's specific job duties, geographic location, and type of employer. Other factors that influence salary are CCO's level of experience a...

Work Environment

Chief customer officers hold senior level corporate jobs. They typically work in a comfortable office with modern technology and equipment. They spend a great deal of time in meetings, on the phone, and on the computer doing research. They may be required to travel to meet customers or partners in the business. As in many executive positions, CCOs often feel a lot of stress and pressure. Specia...

Outlook

The U.S. Department of Labor does not project job growth specifically for chief customer officers, but it predicts that employment for top executives will decline through 2028. It is difficult to predict future demand for chief customer officers. The position may not exist at small companies. It is more often found in large corporations. Growth will be driven by the formation of new positions a...

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