Last updated Oct 3, 2017

We Care About Your Privacy

We at Firsthand respect your privacy and take the issue of Internet privacy very seriously. By accepting the Firsthand Terms of Service (as a user of Firsthand’s services), you explicitly consent to the collection, processing, transfer, use and disclosure of any information, including personal information which you provide to us as outlined in this Privacy Statement and agree that the terms not defined below have the meanings set forth in the Terms of Service.

As Firsthand improves its services, we may modify our Privacy Statement at any time and for any reason without giving you prior notice. By accessing and using our Site and services following any such modifications, you agree to follow and be bound by the Terms of Service and Privacy Statement, each as modified from time to time. For this reason, we urge you to check here for updates from time to time.

Personal Information

In order to use this website, we request contact information, such as your name, email address and additional demographic information. We use this information to contact users about the services on our site for which they have expressed interest and may also use this information as a user’s sign-in information. We will not provide a user’s personal information to third parties without the consent of the user.

Firsthand will take all reasonable and appropriate steps necessary to ensure that any third party who is acting as a “data processor” under EU terminology is processing the personal information we entrust to them in a manner that is consistent with the EU-US Privacy Shield Principles. Firsthand is potentially liable in cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield.

You may decline to submit personally identifiable information through the Service, in which case Firsthand may not be able to provide certain services to you. You have a right to access information we hold about you. You may update or correct your account information at any time by logging in to your account. For questions or inquiries regarding the correction or deletion of your personally identifiable information on the Service you may contact us at support@firsthand.co.

We may disclose your information (including your personally identifiable information) in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

Services through the Site

Users provide information during the process of using the Firsthand service. We break down users of our service into two categories, Advisees and Advisors (otherwise referred to as Customers and Experts, respectively) (you may register as both a Customer and an Expert). Customers must provide financial information such as a credit card number and expiration date (or a PayPal address) in order to pay for and use the Firsthand service. Experts must provide contact information, such as name and mailing address or PayPal address, in order to receive their payment from Firsthand. The information we collect from Customers and Experts is to provide users with the best possible service. If we have trouble providing that service, we may use contact information to get in touch with the user.

Customer-Advisor Communication Using the Evisors Service

The main purpose of Firsthand is to allow registered Advisors to provide Advisees with services that Advisees need. Firsthand hosts live conversations, email exchanges and scheduling between Advisees and Advisors through its web site. In the process, Firsthand does not disclose the phone numbers, email addresses or full names of its users, nor do we share this information among interacting Experts and Customers. Firsthand does not screen or edit the content of communications between Customers and Experts. Such communications are personal and private unless both parties agree to additional distribution. Firsthand keeps information relayed between the Advisee and the Advisor confidential. No other users of Firsthand have access to this information.


Your information is stored on our servers located in the United States. Despite preventative security measures taken by Firsthand, persons may unlawfully intercept or access transmissions or private communications and other persons may abuse or misuse personal information that they collect from our site. Accordingly, Firsthand is not liable for the improper release or misuse of personal information or private communications.

Correcting and Updating Personal Information

If your personal information changes or you no longer wish to use our services, please e-mail our Customer Support at support@firsthand.co

Privacy Shield

Firsthand complies with the EU-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from the European Union to the United States, respectively. Firsthand has certified to the Department of Commerce that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access and Recourse, Enforcement and Liability. To learn more about the Privacy Shield program, please visit https://www.privacyshield.gov. To view our certification page, please visit https://www.privacyshield.gov/list.

In compliance with the EU-US Privacy Shield Principles, Firsthand commits to resolve complaints about your privacy and our collection or use of your personal information. European Union citizens with inquiries or complaints regarding this privacy policy should first contact Firsthand at: support@firsthand.co.

Firsthand has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to an independent dispute resolution mechanism, the EU Data Protection Authorities (DPAs). If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Firsthand, please visit the EU Data Protection Authorities (DPAs) web site for more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

Firsthand is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) with respect to its compliance with the provisions of the EU-US Privacy Shield.

Contacting Us

If you have any questions about our Privacy Policy, the practices of this site or your dealings with Evisors, please contact us at support@firsthand.co

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