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We Care About Your Privacy

We at Firsthand respect your privacy and take the issue of Internet privacy very seriously. By accepting the Firsthand Terms of Service (as a user of Firsthand’s services), you explicitly consent to the collection, processing, transfer, use and disclosure of any information, including personal information which you provide to us as outlined in this Privacy Statement and agree that the terms not defined below have the meanings set forth in the Terms of Service.

As Firsthand improves its services, we may modify our Privacy Statement at any time and for any reason without giving you prior notice. By accessing and using our Site and services following any such modifications, you agree to follow and be bound by the Terms of Service and Privacy Statement, each as modified from time to time. For this reason, we urge you to check here for updates from time to time.

Personal Information

In order to use this website, we request contact information, such as your name, email address and additional demographic information. We use this information to contact users about the services on our site for which they have expressed interest and may also use this information as a user's sign-in information. We will not provide a user’s personal information to third parties without the consent of the user.

As you browse, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of AdRoll’s and their partners’ targeted advertising.

Services through the Site

Users provide information during the process of using the Firsthand service. We break down users of our service into two categories, Customers and Experts (you may register as both a Customer and an Expert). Customers must provide financial information such as a credit card number and expiration date (or a PayPal address) in order to pay for and use the Firsthand service. Experts must provide contact information, such as name and mailing address or PayPal address, in order to receive their payment from Firsthand. The information we collect from Customers and Experts is to provide users with the best possible service. If we have trouble providing that service, we may use contact information to get in touch with the user.

Customer-Expert Communication Using the Firsthand Service

The main purpose of Firsthand is to allow registered Experts to provide Customers with services that Customers need. Firsthand hosts live conversations, email exchanges and scheduling between Customers and Experts through its web site. In the process, Firsthand does not disclose the phone numbers, email addresses or full names of its users, nor do we share this information among interacting Experts and Customers. Firsthand does not screen or edit the content of communications between Customers and Experts. Such communications are personal and private unless both parties agree to additional distribution. Firsthand keeps information relayed between the Customer and the Expert confidential. No other users of Firsthand have access to this information.


Your information is stored on our servers located in the United States. Despite preventative security measures taken by Firsthand, persons may unlawfully intercept or access transmissions or private communications and other persons may abuse or misuse personal information that they collect from our site. Accordingly, Firsthand is not liable for the improper release or misuse of personal information or private communications.

Correcting and Updating Personal Information

If your personal information changes or you no longer wish to use our services, please e-mail our Customer Support at

Contacting Us

If you have any questions about our Privacy Policy, the practices of this site or your dealings with Firsthand, please contact us at

Last Updated July 29, 2010

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Contact us at +1 (888) 866-0746 or at